CXps 2025

Thursday, 12 June 2025 9:00 AM - Friday, 13 June 2025 3:00 PM EST

6000 Boulevard Río Mar, Río Grande, Puerto Rico, 00745, United States

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CXps 2025 Call for Sessions

Submission deadline:Saturday, 31 August 2024

Submission guidelines

    We’re celebrating our 10th anniversary, and CXps 2025 will be our biggest and best conference yet! We are looking for exceptional content to shape our agenda and seeking dynamic, interactive CX leaders to share their knowledge with those just beginning their CX journey, as well as our CX veterans. We will be accepting presentation abstracts that fall into these tracks: • CX Fundamentals: These sessions are intended to teach or reinforce fundamental CX concepts and should be accessible to those exploring CX or early-phase CX professionals. • CX Case Studies: CX Case Study sessions are presented by CX practitioners to their peers. These should be presented by people internal to a professional services firm. Consultants wishing to share a case study must co-present with a peer from inside a firm. • CX Innovations: These sessions are intended to push the boundaries of CX. What new problems are being solved? What new methods are being developed? These sessions should invite the audience into a world of “what if?” so that together, we can explore what’s possible as a community. Sessions formats can be the following: • BIG Ideas: 15 to 20-min session in the General Session area focusing on sharing innovations or new ideas. • Breakouts: 1-hour session in a breakout room focusing on successful CX programs or initiatives. • Workshop: This is a two —to three-hour workshop that offers attendees the chance to practice CX concepts in a small group and leave with actionable plans to take back and implement in their firm. If you have the next big CX idea and want to share your expertise with other professionals to help them take their firms to the next level in their CX journey, apply today! *Speakers receive a free CXps Conference registration. Please email hello@clientexperience.org with any questions.

Topic categories

  • CX Foundations: Sessions to teach or reinforce fundamental CX concepts.
  • CX Case Studies: Sessions presented by CX practitioners in professional services to their peers.
  • CX Innovations: Sessions intended to push the boundaries of CX and discuss what we can do as a community.